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Organizational Behavior: Content and Process Theory of Motivation in a call center

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Discuss, with reference to at least one content and one process theory of motivation the ways in which the manager of a call centre might try to improve levels of performance and levels of employee satisfaction.
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The solution includes a brief on the common misconceptions of a call center and the ways to motivate employees. The theories that are assessed in this context include Maslow's theory, Motivating factor, Equity Theory, Achievement motivation model and Goal Setting theory. The flow of the solution is very unique and is analytical in nature.
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